Refund policy

Return & Refund Policy

Last updated: June 25, 2025

At Case Custom Designs, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we’re here to help.

Returns

We accept returns on eligible items within 30 days of delivery.

To qualify for a return:

• The item must be unused, unworn, and in its original packaging.

• Custom or personalized items are not eligible for return unless they arrive damaged or defective.

To start a return, please contact us at casecustomdesigns@gmail.com with:

• Your order number

• A brief explanation of the issue

• Clear photos if the item is damaged or incorrect

Once your return is approved, we’ll provide return instructions. Return shipping costs are the responsibility of the customer unless the item was damaged, incorrect, or defective.

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Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Shipping fees are non-refundable, unless the return is due to our error.

• If the item was damaged during shipping, please notify us within 7 days of delivery so we can file a claim and replace it.

 

Contat Uș:

Email: casecustomdesigns@gmail.com

Phone: 713-408-3025