Cancellation policy
Purchase Options & Cancellation Policy
Last updated: June 25, 2025
At Case Custom Designs, we strive to provide a smooth and transparent shopping experience. Please review the information below regarding your purchase options and order cancellation process.
Purchase Options
We accept the following payment methods at checkout:
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Visa, MasterCard, American Express, Discover
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Shop Pay, Apple Pay, Google Pay
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PayPal
All transactions are securely processed through Shopify’s encrypted payment gateway. You will receive an order confirmation via email immediately after completing your purchase.
Order Cancellations
We understand that mistakes happen! If you need to cancel your order, please contact us within 12 hours of placing it.
To request a cancellation:
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Email us at casecustomdesigns@gmail.com
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Include your order number and reason for cancellation
If the order has not yet been processed or shipped, we will cancel it and issue a full refund to your original payment method.
Once an order has been processed or shipped, we are unable to cancel it. However, you may still be eligible for a return in accordance with our [Return & Refund Policy].
Custom Orders
Please note: Custom or personalized items cannot be canceled or refunded once production has started, unless the item arrives damaged or incorrect.
Contact
If you have any questions about your order, please reach out:
Email: casecustomdesigns@gmail.com
Phone: 713-408-3025
Address: 8431 Montego Bay Dr., Baytown, TX 77523, United States